Customer Service Officer HU + EN language

Ref. č. : PR20200145

Miesto práce : Bratislavský kraj
Termín nástupu : ASAP/by agreement
Druh pracovného pomeru : plný úväzok
Plat : 1300 - 1350 + 20% KPI bonus

Informácie o pracovnom mieste

Náplň práce, právomoci a zodpovednosti

Purpose of position:

Responsible for the completion of defined CSO processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards

 

Key Responsibilities:

  • Processes and maintains customer related master data and conditions
  • Places, cancels or adjusts orders.
  • Handles requests coming via email, phone, portal, etc.
  • Builds sustainable relationships and trust with customer accounts through open and interactive communication.
  • Responsible for invoicing
  • Monitors and handles storage contingents according defined rules
  • Executes collections (calls), receives incoming payments
  • Handles complaints and customer requests, provides information about logistics, appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Ensures registration and customer communication according standards.
  • Manage Quotes & Contracting- Prepares and terminates standard contracts, maintains and evaluates all relevant contracts
  • Processes and tracks various customer requests and contracts fulfilments.
  • Supports marketing activities to current customers
  • Support of sales representatives
  • Online customer collaboration

Iné výhody

  • Sickness compensation plan
  • Medical care program
  • Additional pension fund contribution
  • English Language Education
  • On the job learning
  • Rotation program
  • Project work on business cases, creative improvements and simplifications
  • Yearly Performance Bonus
  • Discount on products
  • Anniversary bonus
  • Meal voucher
  • Referral bonus
  • International environment
  • Self-management of your workload
  • Team events
  • Teleworking
International company

O spoločnosti

International company

Požiadavky na zamestnanca

Minimálne požadované vzdelanie

  • stredoškolské s maturitou
  • vysokoškolské II. stupňa
  • vysokoškolské I. stupňa

Jazykové znalosti

  • Anglický jazyk - Stredne pokročilý (B2)
  • Maďarský jazyk - Pokročilý (C1)
  • Slovenský jazyk - Stredne pokročilý (B2)

Osobnostné predpoklady a zručnosti

  • Secondary education, preferably in Business Administration or similar
  • Hungarian language – near-native/ native (C1-C2)
  • English language – fluent (B2-C1)
  • Slovak language – communicative level
  • Customer support experience or experience as a client service representative
  • Excellent communication skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • Eager to support automatic processes
  • Accurate and precise working attitude
  • Excellent team player
  • MS office user
  • SAP – advantage




POSLAŤ CV

Kontakt

Kontaktná osoba: Anna Čadecká
Tel.: 421948226899
Email: anna.cadecka@balanced-hr.com




Vyhľadávanie