Technical Support Analyst

Ref. č. : PR20190170

Miesto práce : Bratislava
Termín nástupu : ASAP
Druh pracovného pomeru : plný úväzok
Plat : 1800€ brutto/month

Informácie o pracovnom mieste

Náplň práce, právomoci a zodpovednosti

  • Investigate and analyze reported user’s queries/issues/problems from external customers through to a satisfactory conclusion within the SLA’s that are specific to the customer.
  • Ensure that the recommendations/ solutions are in accordance to the Standard Operating Procedures and customer’s system design.
  • Update users/customers during the troubleshooting and lifecycle of the issue, ensuring the customer is always up-to-date.
  • Test solutions, scripts and fixes, (within parameters provided by the customer management), and co-ordinating issues with other departments.

Iné výhody

  • Salary bonus: 3% of annual base salary
  • Annual leave - Employees aged 32 or younger 20 days if aged 33 or older 25 days
  • Voucher Gifts - 50 EUR/month (can be used for Gym)
  • Ticket Restaurant Meal Vouchers - 4EUR per working day (45% company contribution / 55% employee contribution)
  • Language courses - English and Slovak
  • medical assistance in a private clinic will be another benefit for employees.

Požiadavky na zamestnanca

Minimálne požadované vzdelanie

  • stredoškolské s maturitou
  • vysokoškolské II. stupňa
  • vysokoškolské I. stupňa
  • vysokoškolské III. stupňa

Jazykové znalosti

  • Anglický jazyk - Stredne pokročilý B2

Osobnostné predpoklady a zručnosti

  • Must be fluent in English (verbal/written)
  • Knowledge /experience of working in an IT Software environment, delivering  2nd line support to our Managed Services external customers.




Kontaktná osoba: Martin Pagáč
Tel.: 421948948182